Job Description
Headquartered in Raleigh, North Carolina, DickersonBakker partners with nonprofits to help them grow, thrive, and expand their impact. DickersonBakker has been providing professional fundraising services to nonprofit clients for over 40 years. DickersonBakker's Fundraising Solutions Division offers a full spectrum of direct response fundraising and marketing services to help our clients grow and improve their major gift fundraising effectiveness, and thereby achieve transformational mission impact.
Reports To: Account Director, Fundraising Solutions
Location: Remote (within the continental U.S.) — candidates in Eastern and Central time zones highly desirable. Option to work out of our Raleigh office if preferred.
Salary Range: $68,000 - $75,000 (commensurate with experience) + benefits
Position Overview The Account Manager plays a key role in supporting DickersonBakker’s Fundraising Solutions clients through the effective execution of multi-channel direct response fundraising programs. This position is responsible for day-to-day client communication, campaign coordination, and delivery of high-quality fundraising initiatives that drive measurable results. The ideal candidate combines strategic thinking with strong attention to detail and thrives in a fast-paced, collaborative environment serving nonprofit organizations.
Key Responsibilities Account Management - Manage day-to-day responsibilities associated with assigned clients’ direct response fundraising programs.
- Demonstrate a strong understanding of CRM, digital, data, and direct response marketing strategies, along with the client’s mission and objectives.
- Participate in annual planning, budgeting, and project meetings.
- Support the Account Director and SVP in preparing annual and seasonal marketing plans, results reviews, QBRs, and client presentations.
- Coordinate with the Project Manager to provide documentation for pricing worksheets and billing.
- Build and maintain trust-based relationships with clients, understanding their goals and ensuring alignment with DB’s services.
- Handle administrative tasks, including maintaining client files, processing paperwork, capturing meeting notes, and drafting creative briefs.
- Oversee direct response fundraising projects from launch through completion to ensure timely, accurate delivery within the defined scope.
- Keep Account Director informed on project status, solicit input, and identify opportunities to enhance client outcomes and team efficiency.
Creative Development - Serve as the primary point of contact for client creative review and approval.
- Approve key creative components before client submission to ensure alignment with strategy and brand voice.
- Oversee review cycles for print and digital deliverables, including proofs, test sends, and final sign-offs.
- Manage the release of art to production and oversee the inspection and distribution of client samples.
Data & Analytics - Collaborate with Project Management and Data teams to develop and update data processing instructions and mail matrices.
- Ensure accuracy of data files, campaign specifications, and reporting documentation.
- Perform quality control checks, including data counts, personalization, and insertion sign-offs.
- Partner with the Account Director and SVP to assist with campaign analysis and performance reporting.
- Support the preparation of QBR presentations and milestone reporting materials that showcase outcomes and insights.
Required Skills & Abilities - Strong understanding of direct response fundraising and/or marketing.
- Exceptional attention to detail and organizational skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Proficiency in Microsoft Word, Excel, and PowerPoint; basic understanding of data analytics.
- Experience with Asana and Power BI is highly desirable.
- Resourceful, proactive self-starter with the ability to take initiative and follow through on projects from concept to completion.
Education & Experience - Bachelor’s degree (B.A. or B.S.) or equivalent experience.
- 2–3+ years of experience in direct response marketing and/or fundraising.
- 2–3+ years of account management experience with proven success in client relations.
- Agency experience strongly preferred; startup or fast-growth environment experience a plus.
- Project management experience (formal or informal) preferred.
Job Tags
Full time, Seasonal work, Work at office, Remote work,