Job Description

Company

San Vicente Clubs is a prestigious private members-only club originating in West Hollywood, California. Since its 2019 opening, San Vicente Bungalows has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members.

We are seeking team members who share a passion for hospitality and a desire to deliver high standards and service levels to our members and guests. We offer a wide range of benefits to our full-time employee including:

• Medical, dental and vision health benefits
• Life insurance
• 401k plans matching up to 4%
• Tuition reimbursement
• Pet insurance
• Employee Assistance Programs
• Employee appreciation and incentive programs

Position Purpose

Responsible for greeting guests, providing excellent guest service upon guest entering food and beverage outlet. The Server Assistant normally works a regular food and beverage shift but may be asked and assigned another shift due to work needs.

Duties and Responsibilities 

• Delivers food and beverage orders in a friendly and professional manner in accordance with hotel standards.
• Answers all questions regarding the menus accurately.
• Barista experience
• Utilizes selling techniques to up sell.
• Acknowledges guest need, anticipates guest needs and always responds promptly to maintain positive guest relations at all times.
• Process guest payment by posting on POS system, verifies if guest is in house or walk in patron.
• Informs manager of any guest complaints, requests or problems.
• Maintains organized and clean work area.
• Communicate with in coming/ prior shift as to outstanding tables.
• Reports any damages, discrepancies and or malfunction of equipment to manager.
• Follows all safety and sanitation procedures that pertain to the job.
• Clean and polish silverware, glass ware, sugar receptacle, trays, coffee pots, tea pots.

Knowledge, Skills and Attributes

• Must be able to effectively communicate.
• Must be able to follow directions with focus to detail.
• Must be a team player with the ability to work under minimal supervision.
• Must be able to have a flexible schedule, work weekends and holidays.
• Must have knowledge of wines, cocktails.
• Must be able to manicure tables.
• Must be able to set up tables, buffet and food stations.
• Must be able to sustain composure, remain calm, and possess a positive attitude.
• Must be energetic and outgoing.
• Must be service oriented with excellent customer service skills.
• Must be able to follow directions with focus to detail, speed and accuracy.
• Must possess excellent interpersonal and organizational skills.
• Must have basic knowledge of arithmetic.
• Must have the ability to input data in the POS system.
• Must have previous experience with POS system.
• Must be able to read, write and understand the English language.
• Must be able to exercise confidentiality and discretion.
• Must be able to work nights, weekends and holidays.
• Must be able to work well under time constraints and remain calm.

Qualifications

• Must be Serve Safe certified, must be Tips Certified.
• Minimum 1 year of hospitality or customer service in a fine dining restaurant preferred.
• Must be able to arrive to work between 6am-9am, depending on the shift.

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