Job Description

Senior Business Central Consultant 

This position will report to the Team Lead. The Senior Business Central Consultant position exhibits a strong knowledge of Microsoft Dynamics 365 Business Central, technical operations, and business process expertise that he/she can apply to customers technical and business issues. This position supports the consulting department in conducting organizational studies and evaluations, designing ERP systems and procedures, configuring and customizing Business Central applications, conducting process improvement studies, and preparing operations and procedures manuals to assist management in operating more efficiently and effectively using Microsoft Dynamics 365 Business Central. This position will serve as the highest level of expertise for the Business Central Consulting team and will act as a mentor, advisor, and leader for other Business Central Consultants.

You will be required to perform the following functions for Business Central and related applications as a service extended to our customer base.

• Support corporate Mission Statement and Core Values through actions.

• Deploy and support Microsoft Dynamics 365 Business Central

  • Manage patches, service packs, and updates

  • Troubleshoot / Monitor / Optimize Performance

  • Research and establish documented best practices for ERP usage

  • Train end users and internal staff on Business Central functionality

• Utilize In House Ticketing and Time Software

  • Follow up on activities and tasks

  • Coordinate with end users to resolve issues and complete projects with minimal downtime

• Extend Business Central functionality

  • Configure, customize, and implement tested, documented, repeatable solutions for existing or new clients

  • Provide training for OBS staff or client staff on new Business Central features and integrations

• Provide Business Central application support / expertise

  • Establish ERP best practices for accounting, finance, supply chain, and operations

  • Research and validate compatibility with hardware, software, and third-party applications

• Respond to any new ticket assigned within 2 hours of receiving such ticket on our service board.

• Request assistance from additional resources when necessary, using the approved Opal escalation process

• Enter time properly and on time according to Opals accepted policies

• Continuously improve and broaden your knowledge and skillset to keep up with the latest Microsoft Dynamics 365 Business Central capabilities, technology, and industry trends

• Document all notes on every ticket with precise detail, so anyone else reading the notes knows exactly what was done, what needs to be done, and what the next steps are

• Communicate effectively and regularly with clients throughout consulting work

• Send clients daily or weekly updates while working on tickets or projects

• Ensure client satisfaction before closing any ticket or project

• Work with Accounting to make sure any changes to Business Central do not affect billing

Skills Required

The successful candidate will need to possess or obtain the following skills to successfully complete the required tasks.

• Excellent written and verbal communication skills

• Extremely well organized, able to manage multiple Business Central projects simultaneously

• Superior documentation skills

• Strong time-management capacity

• Ability to work well independently and under pressure with little or no supervision

• Ability to travel locally when needed

• Own transportation

• Strong foundation in ERP systems, preferably Microsoft Dynamics 365 Business Central

• Minimum 7 or more years of consulting experience with ERP or business applications

• Strong problem-solving skills a MUST

• Earn and maintain at least two Microsoft certifications (Business Central Functional Consultant Associate or related certifications preferred)

• Bachelors Degree preferred

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