Job Description

About Us

Luro Health is a mission-driven telehealth organization committed to combatting obesity among Medicare and Medicaid patients. By delivering innovative, evidence-informed virtual care, we aim to remove barriers to healthcare and significantly improve outcomes for underserved communities. Our approach combines personalized support with advanced technology to ensure exceptional patient care.

Position Summary

We are seeking an organized, compassionate Care Coordinator to support our virtual obesity care programs. You will serve as the primary liaison for patients, ensuring seamless coordination of care by managing scheduling, appointment confirmations, pre-authorizations, and related operational tasks. Your role is critical in enhancing patient satisfaction and improving care efficiency. This is a virtual role that starts as part time and has the option to go full time. 

Key Responsibilities

• Patient Liaison: Serve as the main contact for patients, facilitating clear and empathetic communication to address scheduling needs, questions, and concerns.
• Scheduling and Appointments: Coordinate and manage patient appointments, ensuring accurate scheduling, timely confirmations, and efficient follow-up.
• Pre-authorization and Insurance Coordination: Assist with obtaining necessary pre-authorizations and verify insurance coverage to prevent care disruptions.
• Operational Support: Support daily clinical operations, including maintaining patient records, handling documentation, and collaborating closely with clinical staff.
• Patient Engagement: Proactively communicate with patients to encourage ongoing participation and adherence to care plans.
• Quality & Compliance: Follow protocols to ensure compliance with healthcare regulations and uphold best practices in patient confidentiality and care coordination.

Qualifications

• Education: Associate or Bachelor's degree preferred; relevant healthcare coordination experience considered.
• Experience:
  • Minimum of 3 year in a healthcare coordination, administrative, or patient support role (required).
  • Telehealth or virtual care experience (preferred).
  • Familiarity with Medicare and Medicaid patient populations (preferred).
• Technical Skills: Proficiency with scheduling tools, telehealth platforms, Electronic Health Records (EHR), and Google Workspace (Gmail, Docs, Sheets).

Other Requirements:

• Exceptional organizational skills with meticulous attention to detail.
• Excellent interpersonal and communication skills, particularly in virtual settings.
• Reliable internet connection and private, HIPAA-compliant workspace at home.

Schedule & Compensation

• Hourly Rate: Competitive and commensurate with experience.
• Hours: Flexible schedule, with opportunity for transition from part-time to full-time based on organizational needs.

Benefits:

• Potential for pro-rated benefits for part-time or full benefits for full-time roles (medical, dental, vision).
• Professional development opportunities within a rapidly growing telehealth organization.

Why Join Us

• Remote Flexibility: Work from home with flexible scheduling to support work-life balance.
• Meaningful Impact: Play a pivotal role in enhancing patient experiences and improving health outcomes.
• Growth Opportunity: Advance your career by gaining experience in an innovative telehealth environment with opportunities for professional growth.

Equal Opportunity Statement

We value a diverse workforce and provide equal employment opportunities to all candidates and employees, regardless of race, color, religion, sex, national origin, disability, marital status, sexual orientation, gender identity, veteran status, or other protected characteristics. If you are passionate about exceptional patient care coordination and meet the listed qualifications, we strongly encourage you to apply.

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