Position Description
Description: This position is for a Consultant with interest/experience/functional knowledge of Process Improvement in the realm of Facilities Management and/or the Healthcare operations. The Consultant will work with diverse clients ranging from small and medium size enterprises to large Fortune 100 enterprises to deliver process improvement initiatives. Engagements are usually longer in duration and allows the consultant to oversee the implementation of process improvement recommendations. Working in a team environment, the individual in this role will develop, analyze and optimize clients' processes. The primary responsibilities of this role include coordinating process development activities within a client's organization; working with stakeholders to understand and map their business processes and define areas of improvement. You will be asked to provide value on process design and improvement initiatives, assisting our clients to identify business needs and focused solutions, and realize those solutions by implementing effective business processes.
Responsibilities: In general, the Consultant will perform the following job responsibilities in addition to others as required for each project:
• Manages and implements process improvement initiatives within their assigned projects.
• The Consultant is the primary resource to project teams in support of all process improvement initiatives. The Consultant will work with the project team and interface with the client to do process mapping, process data sheets, and analyze process to identify process improvement requirements.
• The Consultant will oversee the implementation of the process improvement recommendations with the client and interface with other consultants to coordinate all facets of process improvement initiatives.
• Document Key Performance Indicators (KPIs) for the current as-is process, and track KPIs during and after implementation of process improvement recommendation.
• Mentor and coach team members on the fundamentals of business process modeling, lean management, six sigma, business process engineering and similar areas of knowledge.
• Develop new knowledge in process improvement to support our client initiatives.
General Consultant Qualifications: Qualified candidates for Consultant Level positions will have the following qualifications:
• Undergraduate Degree in technical field with two years of professional experience, or Graduate Degree, or equivalent in combination of education and/or experience.
• Strong skills in presentation, word processing, and spreadsheet applications.
• Demonstrated success in analysis driven problem solving.
• Excellent verbal, written and presentation skills.
• Ability to work effectively in a high-pressure, time-sensitive environment.
• Ability to effectively collaborate with cross functional teams and influence without authority or title.
• Ability to maintain confidential and sensitive materials and information.
• Ability to work in team environment, hand-in-hand with client, and deliver solid results in a demanding work environment.
• Ability to establish effective working relationships with client personnel.
Process Improvement Qualifications: In addition to the general qualifications required for a Consultant level position, it is desirable, although not essential, that the Process Improvement Consultant have one or more of the following Subject Matter Area Qualifications:• Prior experience or functional knowledge of facilities management and/or healthcare industry preferred.
• Needs to possess a solid understanding of tools and techniques required to effectively develop or improve business processes.
• Demonstrated knowledge and experience using process improvement tools and techniques to drive organizational change.
• Prior experience with lean management, Six Sigma or process design and re-engineering strongly desired.
• Knowledge of process modeling and process diagramming software and tools
Travel Requirements: • Typically, 50 to 75%. Depends on the assignment.
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