Job Description

**Overview** We're looking for a **User-Centered Technical Writer** who's passionate about helping people understand and use technology. You'll work at the intersection of content, design, and development-turning complex information into clear, helpful, and engaging experiences that empower users to succeed. You'll partner closely with UX designers, developers, and product managers to create content that improves understanding, builds trust, and drives adoption of digital services used by millions. **Contributions** **Responsibilities:** + Partner with designers, developers, and subject matter experts to understand user needs and transform technical concepts into approachable language. + Create and maintain user-facing content such as help center articles, onboarding guides, FAQs, and in-app copy that guide users through digital services. + Analyze user journeys and feedback to identify where content can reduce confusion, improve task completion, or build confidence. + Develop and maintain content standards, plain language guidelines, and voice/tone documentation to ensure a consistent, inclusive experience. + Structure information logically so users can easily find what they need, when they need it. + Continuously update and improve content to reflect evolving user needs, technologies, and policies. + Collaborate with UX researchers to test content comprehension and usability. + Ensure all documentation aligns with accessibility (Section 508) and government plain-language best practices. **Qualifications** **Qualifications** + Bachelor's degree and 3+ years of relevant writing or content design experience. + Exceptional writing, editing, and information-architecture skills with a sharp eye for detail. + Deep empathy for users and the ability to translate technical topics into clear, relatable language. + Experience creating content for digital products, software, or online services. + Familiarity with human-centered design principles and agile development environments. + Ability to work independently, manage multiple projects, and meet deadlines. + Bonus: experience collaborating with developers working in Ruby on Rails or similar frameworks. **About** **steampunk** Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $90,000 to $130,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here. **Identity Statement** As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Steampunk is a  **Change Agent**  in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian,Healthand DoD sectors.  Through our  **Design Intelligence process** , we are fundamentally changing the expectations ourFederalclients have for true shared accountability in solving their toughest mission challenges.  As an  **employee owned** **company** , we focus on investing in our employees to enable them to dothe greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit . _We are an equal opportunity_ _employer_ _and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk_ _participates_ _in the E-Verify program._ Refer a Friend ( **Need help finding the right job?** We can recommend jobs specifically for you! **Job Location** _US-VA-McLean_ **Posted Date** _2 days ago_ _(11/12/2025 10:11 AM)_ **_Job ID_** _7020_ **_Clearance Requirement_** _Public Trust_

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