Job Description

CarDon is a family-owned senior-living company with more than 20 communities in the Midwest. We offer independent and assisted living, rehabilitation, skilled nursing and memory support. We’re rapidly growing, offer a wide variety of career paths, and reward bright ideas and hard work . Work for the best and join the Heart of the CarDon family of care.

The Receptionist at University Heights Health and Living plays a crucial role in creating a welcoming and efficient environment for residents, visitors, and staff. This position is responsible for managing front desk operations, ensuring that all inquiries are handled promptly and professionally. The Receptionist will serve as the first point of contact, providing essential information and support to enhance the overall experience of everyone who enters the facility. Additionally, this role involves coordinating communication between departments and assisting with administrative tasks to ensure smooth daily operations. Ultimately, the Receptionist contributes significantly to the positive atmosphere and operational efficiency of University Heights Health and Living.

Job Responsibilities

• Greet and assist residents, visitors, and staff in a friendly and professional manner.
• Answer phone calls, respond to inquiries, and direct calls to appropriate personnel.
• Manage appointment scheduling and maintain accurate records of visitors and residents.
• Perform administrative tasks such as filing, data entry, and maintaining office supplies.
• Coordinate communication between departments to ensure timely information flow.

Minimum Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role.

Preferred Qualifications

• Experience in a healthcare or residential setting.
• Familiarity with office software and phone systems.

Skills

Customer service skills are essential for the Receptionist role, as they enable the candidate to interact effectively with residents and visitors, ensuring a positive first impression. Strong communication skills are necessary for answering inquiries and directing calls appropriately, fostering a sense of community within the facility. Organizational skills are utilized in managing appointment schedules and maintaining accurate records, which are vital for operational efficiency. Attention to detail is important when performing administrative tasks, as it ensures that all information is accurate and up-to-date. Additionally, familiarity with office software enhances the ability to perform data entry and manage office supplies efficiently.

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