A Family Service Counselor is primarily responsible for serving the immediate (at need) and preneed arrangements of families that come to the office or call to arrange for services. The Family Service Counselor is required to make follow-up calls to provide assistance to families and generate referrals. This individual must possess a servant’s heart and truly want to help do what is right for the family.
Specific Job Duties
• Assist families in making cemetery at need arrangements including, but not limited to assisting in the selection of the burial space, designing of the memorial, and selecting other burial products based on families’ needs.
• Follow up with at need families, verifying their satisfaction with the services they received and offering preneed services to them.
• Field incoming calls and internet inquiries from preneed and at need families as well as general cemetery inquiries.
• Respond to complaints in a thoughtful and attentive manner, following existing policies and procedures.
• Refer families needing bereavement services to our Bereavement Ministry partners, the Crosier Fathers and Brothers.
• Attend graveside services for families you have served.
· Serve as primary liaison between the family and funeral home, ensuring seamless service at the time of burial
• Educating and evangelizing families on the importance of preneed Catholic services for funeral and cemetery.
Skills
• Complying with Diocesan policies, rules, regulations, and procedures.
· Complying with Catholic Cemeteries & Funeral Homes policies, rules, regulations, and procedures.
· Working well with others and being a true “team player,” willing to assist even when something falls outside your scope of duty.
• Being an effective communicator both to your coworkers as well as to your families.
· Being detail oriented and thorough. It is crucial to ensure that a family’s burial requests are honored.
• Maintaining a strong work ethic.
• Exuding a positive attitude.
• Being approachable and flexible.
· Must be able to perform basic computer skills, data input, and various applications.
· Must be able to become licensed for funeral insurance sales in the state of Arizona
· Preferred Catholic in good standing with the Church
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