Job Description

The IT Support Specialist will support Infrastructure operations by configuring, maintaining, troubleshooting and supporting systems and networks. You will provide Level 1 and 2 support for ongoing business operations and IT projects.

Responsibilities:

• Support day to day activities for manufacturing plant and corporate IT Infrastructure, desktops, and peripherals.
• Installation, testing, maintenance and support of system equipment and operating systems that make up manufacturing operations.
• Using the help desk ticketing system, ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner.
• Support of the IT environment including areas such as systems, networks, applications, IT/OT, printers, security, etc.
• Perform equipment upgrades, refreshes, moves/adds/changes, and configuration
• Assist with and have the opportunity to develop skills with servers and network routers and switches.
• Work on special IT or technology projects as assigned.
• Opportunities to get additional formal training and certifications are offered.

Experience:

• High School Diploma and 3+ years of relevant work experience; Associates Degree and 1-2 years of relevant experience; Bachelors Degree and relevant experience as a co-op or other professional experience.
• CompTIA A+ or other similar certifications are a plus.
• Relevant experience in a Microsoft Windows-based environment.
• In-depth ability to troubleshoot, repair, and configure PC's, laptops, printers and other peripherals.
• Basic knowledge of networking equipment, switches, routers, networking principles, and firewall rules.
• Prior experience with a service desk ticketing system.
• Strong interpersonal and communication skills, with the ability to build rapport amongst multi-departmental teams.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• The ability to learn and continue to develop skills with Servers, Networking, Active Directory, Asset Management and Business Applications.

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