Job Title: IT Systems Administrator
Department: Operations
Reports To: Director of Operations
Summary:
We are seeking a highly motivated and skilled IT Systems Administrator to join our dynamic team. This role will be responsible for managing our Managed Service Provider (MSP) relationship, handling all help desk inquiries, and ensuring the smooth operation of our internal IT infrastructure. The ideal candidate will have a strong background in Google Workspace, Microsoft Windows, VoIP, Salesforce and Networking as well as experience in setting up and configuring new systems.
Responsibilities:
MSP Relationship Management:
Help Desk Support:
Systems Administration:
Software Administration:
Qualifications:
Bachelor's degree in Computer Science or related field, or equivalent experience
3+ years of experience in an IT support or systems administration role
Strong knowledge of Microsoft and Google technologies
Demonstrable experience with Cyber Security solutions
Experience with network administration
Experience with Wi-Fi network administration
Excellent troubleshooting and problem-solving skills
Strong communication and interpersonal skills
Preferred Qualifications:
Experience managing MSP relationships
Certifications in Microsoft or Google technologies
Experience with Ubiquiti hardware
Experience with VoIP administration