The Provider Relations Specialist is to oversee service providers, monitor clinical fulfillment, performance, and serve as a liaison for providers and other internal departments. Essential Duties and Responsibilities: The role of the Provider Relations Specialist is to establish a relationship with therapists, manage performance clinical fulfillment, and serve as a liaison for providers and other internal departments. Establish and maintain a supportive relationship with providers. Work closely with internal departments and providers to ensure documentation and services are completed and submitted according to EI rules and regulations and received in a timely manner. Notify and update providers of all changes regarding EI regulations, service provision, and QA changes. Effectively analyze, monitor, and manage therapist clinical fulfillment and caseload, ensuring the maximum clinical fulfillment and billing potential per provider. Mediate issues and concerns raised by providers, or internal staff regarding therapists including but not limited to the following program and corporate departments: Case Management, Evaluations, Billing, Immigration, Clinical Supervision, and Human Resources departments. Follow-up with providers continuously; conduct heavy e-mail and phone contact with therapists as well as office staff. Perform new hire orientations for providers and conduct re-training as needed. Day to day trouble shooting Work with Compliance/Credentialing to ensure provider compliance Perform special projects as assigned Other duties as assigned by manager Education and/or Work Experience Requirements: Bachelors Degree in relation field preferred Successful experience working in a high-volume work environment where organizational and multi-tasking skills are essential Ability to work in office full time Qualifications and Other Requirements: Excellent interpersonal skills; the ability to interact with a broad spectrum of people Strong interpersonal communication - verbal and written - skills are required. Ability to multitask and work in a fast-paced environment Self-motivated with excellent work ethic. Take the initiative and be a decision maker Strong analytical skills Strong typing skills and knowledge of Word, Excel, and customized databases Bilingual Spanish/English a must Compensation: $23-$24 per hour Hours: Monday-Friday 9am-5:30 pm Must Be Willing to Work Overtime as Needed. This position is in the office 5 days a week.
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