Job Description

DESCRIPTION

The WW Grocery team is looking for an entrepreneurial, experienced, and analytical Quality Manager focusing on Non-Food Categories (Body, Personal Care, Supplements, and Pet Care). You will join a dynamic, fast-paced, fun and collaborative work environment where you will help build and scale our business within both physical stores and online channels.   

Key job responsibilities
• Conduct data analysis of customer feedback data across different non-food categories and be able to identify and prioritize improvement activities, working with internal teams and suppliers to drive solutions.  
• Assess and manage large data sets and enable business decisions 
• Identify, communicate, or escalate product quality risk areas using data and lead or support corrective actions. 
• Navigate roadblocks and work with stakeholders and suppliers to drive solutions without compromising on product safety, compliance, or customer satisfaction.  
• Define quality KPIs and develop mechanisms or dashboards to track and report quality performance metrics. 
• Build process flows, SOPs, and define and align on RACI for quality activities across cross-functional teams. 
• Identify opportunities to improve or optimize our operations, mitigate repeat issues, develop guardrails to simplify decision making, utilize automation, and drive process efficiencies, including cost savings opportunities. 
• Traveling as needed to meet with suppliers and support production activities or quality investigations to resolution.  

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- Experience working cross-functionally and across regions
- Experience in oral and written communication
- Experience in trust and safety compliance or risk
- Experience using Excel and SQL

Job Tags

Full time, Worldwide,

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