Job Description

Requisition ID : 19354

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

Summary

The Senior Manager of Workspace Technologies leads SRP’s enterprise-wide end-user computing strategy, driving innovation and operational excellence across device lifecycle management, endpoint operations, and support services. This role oversees two core teams—Device & Asset Management and Endpoint Solutions—and is accountable for deploying, maintaining, and securing desktops, laptops, virtual workstations, smartphones, printers, and peripherals. 

As a strategic leader within ITS, the senior manager champions digital transformation through automation and self-service initiatives that enhance operational efficiency and elevate the user experience. This role enforces IT standards, cybersecurity policies, and regulatory compliance, while aligning technology solutions with SRP’s business objectives. 

The manager collaborates closely with business units to define system requirements, evaluate emerging technologies, and translate IT strategy into actionable plans. Responsibilities include strategic planning, budget oversight, vendor relationship management, and personnel development. By fostering innovation and continuous improvement, this role ensures Workspace Technologies delivers measurable value to SRP’s mission and long-term goals. 

Travel to SRP office locations in the Phoenix metro area, to provide on-site support, will be required, based on operational needs and team coverage. 

What You'll Do

• Responsible for managing staff and activities of the Workspace Technologies team 

• Identify, develop, and implement innovative technologies and processes to advance SRP’s business objectives 

• Lead team’s operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating allocation of resources 

• Manage the deployment, maintenance, upgrade and support of PC’s, endpoint operating systems, softphones, smart phones, client hardware, software and peripherals 

• Work with stakeholders to define business and system requirements for new technology implementations 

• Direct research on potential technological solutions 

• Keep current on latest technologies 

• Initiate and oversee projects 

• Establish and maintain communication with stakeholders regarding pertinent Workspace Technologies activities 

• Monitor service levels and corrects performance issues as needed 

• Define and implement continuous improvement opportunities 

• Work closely with ITS staff, Operational Technology community, Business Unit IT community, and user community to identify opportunities and resolve problems 

• Ensure standard operational procedures and HDI practices 

• Direct personnel, administers performance feedback, and levels workload across team 

• Manage and facilitate employee development 

• Handles other duties and projects as assigned. 

What It Takes To Succeed

• Proven experience in leading teams and enabling their success 

• Strong customer service and stakeholder experience focus 

• Understanding of how end-user devices support SRP’s goals 

• Knowledge of ITIL processes (Incident Management, Request Fulfilment, Knowledge Management, Change Management, Problem Management, Continuous Service Improvement) 

• Ability to lead and communicate the vision for the workspace computing strategy 

• Excellent written and verbal communication skills for both technical and non-technical audiences 

• Ability to deliver technical solutions to business problems 

• Understanding of NERC/CIP standards and compliance solutions 

• Demonstrated leadership, teamwork, customer service, and negotiation skills 

• Ability to develop and maintain relationships with key vendors and service providers 

• Ability to evaluate business needs and IT trends, advocating changes to standards and strategy 

• Ability to translate IT strategy into directives and plans for the Workspace Technologies team 

• Ability to work collaboratively with business users and IT technical staff 

• Demonstrated leadership with the technologies and platforms listed below is preferred. 

• • ServiceNow, myTech 

• • Performance and Digital Employee Experience tools 

• • Microsoft 365 (Office 365), Copilot, Sharepoint, Teams 

• • Operating systems: Windows, macOS, iOS, and Android 

• • Microsoft Intune, System Center Configuration Manager, JAMF 

• • PowerBI, Excel, SAP 

• • Microsoft Defender, Zero Networks, Cisco ISE 

• • Active Directory, Entra ID, certificate management 

• • Citrix, Azure Virtual Desktop, Windows 365 

• • Cellular and Satellite services 

• This position requires a valid driver’s license, as travel to SRP office sites and remote locations within the Phoenix metro area is required to support stakeholder collaboration and address operational needs 

• Ability to safely lift, carry, and move equipment, including laptops, monitors, and peripherals. 

Experience

A minimum of eight years cumulative and progressive exempt level professional experience is required (if no degree, 12 years of relevant experience or an equivalent combination of education and related experience totaling 12 years). 

Education

A bachelor’s degree related to the assignment from an accredited institution is preferred.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

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