Job Description

Are you ready to be a big part of something big?

At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.

And one of the best parts? We give you the freedom to work from whatever working location works best for you and your lifestyle - yes, this means you can be 100% remote if you want to be!

What We Offer:

• An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.
• The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.
• Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.

What You’ll Do:

The Post-Closing Advocate II is a mid-level specialist responsible for independently managing complex title and registration workflows, resolving documentation issues that impact legal vehicle ownership, and ensuring compliance with state-specific DMV requirements. This role acts as a subject matter expert on title processing strategy, exercises independent judgment in resolving escalated cases, and contributes to policy development for the closing and title compliance team.

Regulatory & Process Oversight:

• Independently interpret and apply DMV, USCG, and legal title regulations across multiple jurisdictions to ensure full compliance in vehicle registration.
• Assess unique or ambiguous documentation cases and determine the appropriate resolution path with minimal supervision.
• Advise buyers, sellers, and internal teams on state-specific requirements for duplicate titles, lien releases, manufacturer origin documents, and ownership disputes.

Problem Resolution & Escalations:

• Manage escalated title and lien issues that require cross-functional coordination (with legal, compliance, and external agencies).
• Serve as the final internal escalation point for documentation challenges requiring judgment beyond standard procedures.
• Negotiate directly with third-party stakeholders (e.g., banks, sellers, manufacturers) to obtain or validate missing documentation.

Operational Strategy & Process Improvement:

• Identify bottlenecks in the title procurement workflow and recommend policy or process changes to leadership.
• Develop and implement procedural enhancements to improve title processing efficiency and reduce errors.
• Maintain proactive tracking systems for DMV submissions and ensure compliance with internal SLAs.

Documentation Quality & Compliance:

• Review complex DMV work prepared by other staff for completeness and compliance; authorize submission or return for correction.
• Partner with the Quality Control team to audit deal completion packets and identify trends in recurring documentation errors.
• Monitor document staging statuses in the CQC system and autonomously adjust based on workflow needs.

Team Collaboration & Knowledge Leadership:

• Mentor and provide informal leadership to junior team members on best practices and compliance standards.
• Coordinate with the Closing team to advise on appropriate documentation strategies for non-standard or time-sensitive cases.
• Represent the team in cross-departmental meetings related to title and post-closing processes.

Decision-Making Authority:

• Determines the documentation requirements for title resolution in non-standard cases.
• Approves alternate documentation strategies when original records are unavailable.
• Recommends process changes that impact how title work is executed across the department.

What We’re Looking For:

• 3–5 years of experience in title processing, closing operations, or DMV-related compliance work
• Advanced knowledge of DMV procedures and state-specific regulations required
• Proven ability to analyze, interpret, and apply legal or procedural guidance independently
• Strong interpersonal and negotiation skills
• Comfortable working with ambiguity and exercising discretion in complex situations
• Bachelor’s degree and/or 2= years in sales customer service operations

Where You'll Work:

• This is a primarily office-based role with occasional travel to DMV or tax offices as needed
• May require occasional overtime during high-volume periods

So come and join our team - because every role is a big role in our plans to go big.

TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.

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