Job Description

NOTE:

· Participation in regular meetings with client’s stakeholders and team members is required during standard business hours (8:00 AM to 4:30 PM CST).

· While remote work is permitted, the resource(s) shall be available to work on-site, up to five (5) business days per calendar month, as needed for in-person collaboration.

Job Description

· Client is seeking resources to assist in user story development and requirements gathering for expanding its Provider and Agency Solutions, Program Integrity and other Office of Inspector General Product Lines.

· This will support the addition of new license types, platform functions and capabilities, development of cross-cutting legal appeals functionality, integration with client systems, enhancement of case management capabilities and improvements to data pipelines.

· This work supports the agency’s broader initiative to transform the licensing digital platform, built on Salesforce Public Sector Solutions, which is central to the agency's transformation of licensing, program integrity and case management processes.

Functions

· Write clear, user-friendly content for the products, including microcontent for UI language, email and notification template messages, etc.

· Support development of user personas and user journey maps for new provider types and county agency users

· Collaborate with client’s Content Strategists and UX Writers to ensure consistency with existing content standards.

· Partner with UX, design, and product teams to align messaging

· Ensure all content and writing use plain language and are accessible to diverse user groups.

· Support content and writing for multi-language requirements (Spanish, Somali, Hmong considerations).

Tasks

· Conduct user interviews with licensing staff to understand current processes and pain points.

· Create user journey maps for providers navigating initial license application processes.

· Adapt product language across contexts (onboarding, errors, confirmations).

· Develop workflow maps showing current and future client processes for new license types.

· Collaborate with client’s UX strategists to ensure content consistency across existing and new functionality and alignment with design standards.

· Participate in user research and usability testing to validate copy.

· Research and document accessibility considerations for providers with varying technical skill levels.

Qualifications, Skills, and Experience

· Minimum years of experience in Content Strategist and UX Writer roles: 3 Years

· Minimum of projects completed in Content Strategist and UX Writer roles: 4

· Demonstrated expertise in UX writing and content strategy.

· Strong writing skills with demonstrated experience creating clear, user-focused content.

· Demonstrated ability to work with complex organizational environments and multiple stakeholder groups.

· Demonstrate the ability to align content with business goals and user needs.

· Knowledge of accessibility standards and inclusive design principles.

· Experience with design/prototyping tools (Figma preferred, Sketch, InVision), content collaboration tools, usability testing platforms.

· Experience working with government users, regulated industries, or public sector projects preferred.

· Experience with content development and writing strategies for multi-cultural or multi-language user bases preferred.

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