Job Description

MW Partners is currently seeking a Virtual Shop Program Lead and Performance Analyst to work for our client who is a global leader in the aerospace, defence and security markets.

Responsibilities and duties:

• Responsible for the operational execution of supplier repair contracts, partner warranty administration.
• Ensures team is effectively managing vendor WIP and utilizing appropriate support strategies (including exchange stock) to drive on-time delivery performance to our customer.
• Monitors the team's daily/weekly deployment of vendor management strategies as defined by Operations. Ensures team is reviewing WIP status and repair prioritization with vendors on a daily/weekly basis.
• Responsible for the identification and definition of potential changes to operational. process and procedures in efforts to maximize efficiency and customer satisfaction.
• Responsible for the coordination of the VS team with the Finance department to ensure all corrections are made through Infosys and our suppliers are supported.
• Responsible for conducting the gap analysis and determine the actual state of the performance to our customers and identify improvements to achieve the desired OTD.
• Document and monitor our progress and maintain all digital platforms with accurate information.
• Monitors and evaluates the activities of the department employees, while providing feedback, guidance and training to ensure operational efficiency, quality assurance, accountability of performance and adherence to company policies and procedures.
• Ensures the issuance of adequate reports to measure the performance and activity of team as per objectives. Based on such reporting, identify root causes of non-performances; propose improvement plan and alert management when escalation is needed.
• Gives management feedback for performance evaluations of the team.
• Assists the manager in the screening, interviewing and selecting individuals for open positions within the team.
• Evaluates existing systems and processes, initiates changes and improvements, and makes suggestions to management. Provides recommendations for process improvements.
• Proposes productivity and process improvement to management in order to improve department's efficiency.
• Responsible for analysis and ensures correct application of aircraft performance metrics and exclusions for Virtual Shop items. Performs root cause analysis on repairs shipped outside of company performance commitments as required.
• Escalates appropriate issues to Manager, Supplier Performance Manager and members of the Account Management teams as required.
• Supports the SPM in vendor corrective action process.
• Monitors team's daily/weekly deployment and enforcement of improvement plans with vendors.
• Ensures all company obligations concerning customer contracts and programs are executed accurately in respect to the department domain.
• Responsible for monitoring Supplier Performance through applicable tools (e.g.: SAP, Supplier Performance tool, etc.)
• Acts as a Liaison for the Virtual Shop team to interface with Quality Assurance, Production, Information Systems, Engineering, Logistics and Account Managers on significant issues of concerns to ensure customer satisfaction.

Requirements:

• Certification/Associates Degree or equivalent work experience required.
• Four-year college degree in Business Administration, Operations, or equivalent work experience.
• 2 years' customer service/supplier performance experience required.
• 2 years' working with SAP database preferred.
• Knowledge of aviation industry preferred.
• Previous supervisory or leadership experience a plus.

Preferred Qualifications

• Strong written and verbal communication skills required.
• Must be able to work both independently and in a team environment.
• Must be able to maintain business confidentiality.
• Strong working knowledge of Excel and Word software required

For a confidential discussion or to find out more, contact Snehita on (909) 258-9327 or apply now.

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