Job Description

Filling the role as an Assistant General Manager can be a challenge. It is a position with growth potential within our expanding company and requires a wide range of knowledge and skills, the ability to lead and motivate others and the ability to see the big picture and handle details. The general manager wears many hats throughout the day and is ultimately the key engineer of success at his or her hotel. The following outlines the competencies that you must cultivate to operate a successful hotel.

Candidates must have Marriott or Hilton experience!!

Summary

Second in command to the General Manager, ensuring continuing long-term revenue maximization and profitability while adhering to the pricing and marketing philosophy of the hotel and assuring the guests receive complete satisfaction; continuous improvement of quality and service; protection of the owner’s asset, including physical structure, financial stability and reputation.

Guest Services

• Maintain guest service as the driving philosophy of the hotel.

• Personally demonstrate a commitment to guest service by responding to guests’ needs.

• IS COMMITTED TO MAKING EVERY GUEST COMPLETELY SATISFIED.

• Ensure hotel staff, including all new-hires, know all components of the Service Program, and are trained to meet service standards; develop added-value customer service programs.

• Empower hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.

• Ensure hotel standards contribute to the delivery of consistent guest service.

• Ensure every guest has a memorable, positive guest experience

Front Desk Management

• Completes desk shifts as assigned

• Acts as manager on duty for hotel and manages front desk operations.

• Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and brand computer systems.

• Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables

• Produces accurate financial reports on time.

Human Resource Management

• Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation and pay/reward programs to maintain a qualified front desk workforce.

• Maintains a positive, cooperative work environment between staff and management.

• Emphasizes employee selection, training and development as way of doing business.

• Ensures all hotel employees know hotel objectives.

• Ensures personnel files are accurate and comply with both local and federal laws and regulations.

• Administers personnel policies fairly and consistently.

• Resolves employee grievances in a fair and timely manner.

• Ensures employees understand policies, pay procedures, bonus plans and benefits.

• Helps develop management talent by acting as a mentor for direct reports.

• Ensures completion of training objectives and development plans

• Monitors and maintains acceptable turnover levels.

Safety and Security Management

• Know local health and safety codes and regulations that apply to the hotel.

• Understand and implement “Right to Know” laws.

• Recognize and correct potential safety hazards such as broken doors or railings, fire hazards, etc.

• Recognize and correct potential security problems such as locking doors after hours, etc.

• Understand and follow policies and procedures for the hotel’s key control system and ensures others are trained in same.

• Use ongoing safety training to minimize worker’s compensation claims

Responsibilities

• Maintain guest service as the driving philosophy of the hotel and exhibit commitment to making sure every guest is satisfied.

• Ensure all team members, including new hires, know all components of the brand standards and are trained to meet service standards.

• Perform daily/weekly inspections of the facility to ensure cleanliness and maintenance issues are addressed promptly and effectively.

• Empower team members to deliver great guest service by encouraging and rewarding responsive guest assistance.

• Provide feedback to staff during meetings about guest survey scores, financial goals/budgets, and operational issues to facilitate associate understanding and buy-in toward areas in need of improvement.

• Maintain a safe working environment throughout the hotel for all associates by enforcing safety guidelines and building awareness about safety.

• Develop and implement processes for continuous improvement of service and performance.

• Identify high demand times and take action to drive incremental revenue during these times through effective yield management.

• Work with each department to ensure brand standards are met and company guidelines are followed

Requirements

• Minimum 2 years’ prior experience in management; preferred experience in hospitality or travel and tourism

• Front desk/guest services experience

• Flexible schedule

• Background and job reference check; drug screening

• Proven track record of success and/or improvement

• Ability to listen effectively and lead a team of professionals

• Ability to work effectively both independently and as a team, delegate/manage/organize projects and priorities consistent with company objectives

• Brand and interface knowledge preferred

Hampton Inn Atlanta-Georgia Tech-Downtown is a 106-room hotel located in Downtown Atlanta just a mile from I-75/85, footsteps from Georgia Tech's football stadium and Coca-Cola's corporate office. Experience family fun at Georgia Aquarium and World of Coca-Cola. Games and events at Mercedes-Benz Stadium and State Farm Arena, and downtown restaurants are nearby.

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